Welcome to Module 6 - Personas

Welcome to Module We are excited to have you as part of our online learning community . This course is designed to help you develop your skills and knowledge in This course is divided into 9 modules, each covering a specific topic related to Change Management. To get started, please follow the instructions below.

Course curriculum

    1. Module 6: Personas - Overview

    2. The nine learning Pathway modules

    3. The nine learning Pathway modules

    4. Personas Module Goal and Objectives

    5. People Centricity Change Methodology

    1. What are Personas

    2. Personas Defined

    3. Personas Defined

    4. 4. Why do we need Personas

    5. Importance of Personas

    6. Benefits of Personas

    7. Benefits of Personas

    8. Knowledge Check

    9. Benefits of Personas

    10. Welcome to the role of Personas scenario based Video

    11. Personas scenario based video

    1. Empathy Map

    2. Empathy Map

    3. Empathy Map Template

    4. Empathy Maps

    1. How to Develop Personas

    2. How to develop Personas

    3. How to develop Personas

    4. How to develop Personas

    5. Reflection

    6. Best Practice & Insights

    1. Sample of Personas

    2. Sample Personas

    3. Where do we use Personas

    4. Welcome to the role of Personas scenario based Audio

    5. The role of personas in Change Management Audio

    1. Case Study Personas

About this course

  • £60.00
  • 34 lessons
  • 0 hours of video content

Copyright and Intellectual Property

This is a single user license, no part of this e-learning content, title or image should be redistributed, reproduced, modified, amended, stored in any retrieval system or transmitted, in any form or by any means, without the written permission of People Centricity.

© 2023 People centricity Limited. People Centricity name and logo are registered trademarks. All rights reserved.

All training content, titles and intellectual property rights in this module are owned by People Centricity.

Anyone wishing to copy or reuse all or part of this e-learning will need a license. License requests can be sent to People Centricity intellectual property rights and licensing at  [email protected]  


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The module main topics and subtopics are listed in the navigation menu on the left-hand side of the course page. To access a specific topic or subtopic, click on its title in the menu, and a dropdown menu with the subtopics will appear.

Each module has a progress bar that shows the percentage of the content you have completed. This feature will help you track your progress and know how much more you have to complete to finish the course.

Audios and videos are included throughout the session, ensure you test your computer.


To complete the course, you'll need to work through each module and complete all of the associated subtopics. Here's what you need to do:

Read the module overview: Each module begins with an overview of the topics that will be covered. Read this overview carefully to get a sense of what you'll be learning.

Complete the subtopics: Each module includes several subtopics. Work through each subtopic carefully, taking notes as needed. Our modules include audio, video, or downloadable materials, such as reflective practice template, to help you reinforce your learning.

Take the quizzes: In the middle of the course, there will be quizzes as knowledge checks to help you assess your understanding of the module. These quizzes are designed to help you reinforce your learning and prepare you for the final assessment.

Here are the 9 modules:

Module 1: Change In Practice 

Module 2: Stakeholder Engagement  

Module 3: Change Impact Assessment 

Module 4: Change Champions

Module 5: Case for Change 

Module 6: Personas 

Module 7: Change Risk and Change Resistance 

Module 8: Change Readiness 

Module 9: Post Implementation Review

We hope you find this course to be informative and engaging. If you have any questions or concerns, please don't hesitate to contact us. Good luck and happy learning!